Privacy Policy – UK (HolistaSphere)
Last Updated: [24/04/2024]
This Privacy Policy outlines how HolistaSphere (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from holistasphere.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you, the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information we collect and use depends on how you interact with us.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
We may collect information directly from you, such as:
- Basic contact details: name, address, phone number, email.
- Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: username, password, security questions.
- Shopping information: items you view, add to your cart, or wish list.
- Customer support information: details you provide when contacting us for support.
Information We Collect through Cookies
We also automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network details, IP address, and other interaction data.
Information We Obtain from Third Parties
We may obtain personal information from third parties, including vendors and service providers such as Shopify and our payment processors. Third-party tracking technologies may also collect information for advertising purposes.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: To process orders, fulfill requests, manage your account, and send relevant notifications.
- Marketing and Advertising: To send promotional communications and display targeted ads.
- Security and Fraud Prevention: To protect against fraud and unauthorized activities.
- Communications: To provide customer support and improve our services.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, IT support, customer service).
- Business Transactions: In the event of mergers or acquisitions.
- Legal Compliance: To comply with legal obligations or defend against legal claims.
Cookies
We use cookies to improve our site and services. You can manage your cookie preferences through your browser settings, but disabling cookies may impact your experience on the Site.
Your Rights and Choices
If you reside in the United Kingdom, you have certain rights regarding your personal information, such as:
- Right to Access / Know: Request information about your personal data.
- Right to Delete: Request the deletion of your personal information.
- Right to Correct: Request corrections to inaccurate data.
- Right to Restrict Processing: Request a restriction on the use of your data.
To exercise any of these rights, please contact us at support@holistasphere.com.
Security and Retention of Your Information
We use reasonable security measures to protect your data but cannot guarantee absolute security. We retain personal information for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Contact Information
For questions or requests regarding this Privacy Policy, please contact us at:
Phone: +44 (0) 7308 166080
Address: 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, UK
Email: support@holistasphere.com