Shipping Policy
Welcome to Holistasphere.com! We’re committed to providing a seamless shopping experience, including efficient shipping and delivery. Please review our shipping policy for important details.
1. Order Processing Time
- Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays) from the time they are placed.
- Orders received after 12:00 PM (local UK time) will be processed on the next business day.
2. Shipping Methods and Delivery Time
- We offer various shipping options to meet your needs, including standard and expedited shipping within the UK.
- Delivery times vary based on the selected shipping method and your location.
- Standard Shipping: 3-5 business days within the UK.
- Expedited Shipping: 1-2 business days within the UK.
3. Shipping Rates
- Shipping rates are calculated based on the weight of your order, the selected shipping method, and your location.
- We may offer free shipping promotions for orders exceeding a certain amount. Please check our website for current offers and promotions.
4. Tracking Information
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
- You can track the status of your shipment using the provided tracking number on our website or through the carrier’s website.
5. Shipping Restrictions
- We currently ship to addresses within the United Kingdom.
- Please ensure your shipping address is accurate and complete to avoid delays or delivery issues.
- We do not ship to P.O. boxes, BFPO addresses, or international freight forwarders.
6. Delivery Issues
- In the rare event of delivery issues such as lost or damaged packages, please contact our customer support team within 7 days of the expected delivery date.
- We will work with the carrier to resolve the issue promptly and ensure you receive your order as soon as possible.
7. Order Tracking
- You can track your order’s status by logging into your Holistasphere.com account and accessing the “Order History” section.
- Alternatively, use the tracking number provided in your shipping confirmation email or contact us for assistance.
8. Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer support team:
- Phone: +44 7308 166080
- Email: support@holistasphere.com
Our support team is available Monday to Friday to assist you.
Thank you for choosing Holistasphere.com! By placing an order with us, you agree to comply with our shipping policy outlined above. We’re committed to providing excellent service and appreciate your cooperation.